Lalit Bhasin in Mint argues for foreign law firms to be allowed to do business in India. India has the second largest pool of legal talent after US. The Indian legal services market is expanding and lawyers are donning various hats. Law firms here have collaborated with US law firms in giving legal advise to indian arms of several MNCs. As of now the foreign law firms cannot practice in India, but many of them, through liasons, do a backdoor entry. Perhaps it will be wise for India to open up to them and see the legal sector move to a new trajectory as did telecom and insurance.
Thursday, May 15, 2008
Monday, May 12, 2008
Where BI ends unstructured data begins
when a CXO can get consolidated information in a tabular/chart form why would he look further. But that is because he is tracking those numbers and his job is to track. The level next to the CXO entails the job of finding and fixing the whys behind those numbers. And the next level of intelligence, derivative kind of solutions will be built to enable these executives. Think about a telecommunications company's sales manager who drills into the organization's BI system to discover that there is a high-correlation between delayed payment, high customer complaints and plan C for the cellphone connections that the company provides. So coming to the conclusion that plan C is the culprit the marketing team goes on the drive to switch people from plan C to B. After few months of effort and many plan switches they still find high rate of delayed payment, higher number of complaints and greater churn. The BI system could not have provided the cause AND especially in this case since the cause was different (not-obvious) the BI actually ended up misguiding. The cause was actually in the notes scribbled in the CRM system of the company and the escalation mails that the network department had received. The rate of call drop was alarmingly high; since plan C was the best selling plan, the correlation tied in with plan C.
Businesses are coming together (Autonomy and Zantaz, HP with Tower Software, Iron Mountain and Stratify) to bring in unstructured information into business intelligence. This is going to be a whole new turf for ediscovery and BI companies alike.
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